SOLUTION STACK

Connectivity

• Connectivity generally causes the most frustration for end-users.
• We have partnered with most of the major ISP and have a range of solutions to get you connected to the internet.
• We can also handle redundant/failover connectivity as well as secure VPN links for remote sites/users.
• Let us manage the bandwidth; and your “end-user experience” will be making the best use of your available bandwidth.
• Please refer to our “Security service” for more details on monitoring, managing and securing your internet connection.

Email & Collaboration

• Email and a collaboration tool are both essential for business communication to work.
• We have two email solutions that offer business class functionality.
  • “Microsoft Exchange Online” for customers wanting to add on services to their Microsoft Office365 packages.
  • Or “Microsoft Hosted Exchange” (hosted by our “FCA Hosted” division) for customers wanting to ensure their data is kept in country.
• We have add-on services for security, search, spam filtering and archiving.
• We also have high-availability services to ensure you are always up and running.
• We offer collaboration using “Microsoft Skype for Business” and “Microsoft Sharepoint”.

Hardware & Software

• Improved hardware and updated software are required to keep most businesses running smoothly.
• We aim to be a “one stop IT shop” – supplying everything from printer cartridges to new servers.
• We work hard to ensure that our customers always get the best value for money on their purchases.
• We have standardised on a lot of good quality components that we know will “just work”.
• Some of product brands that we support are shown below.

Network Hardware

Storage

Firewall

Backup Software

Notebooks, Desktops and Servers

Printers

Software (USB & NAS)

UPS

Security

• IT security has become an extremely important aspect of IT in a globally connected world.
• We have various endpoint protection services to protect your systems from viruses, malware and ransomware.
• We are also able to secure your internet connection and wireless networks.
• We can provide solutions to control and monitor when users have access and what they have access to.
• Let us encrypt your data and access data rights transparently.
• We can also provide “Risk intelligence and vulnerability” scans so you know the value of your potential risks.

Technical Services

• The “Technical services” department is there to deal with day-to-day problems.
• The solution is heavily customisable and we can easily work with your business processes and expectations.
• These can be implemented as pro-active monitoring to ensure things are working correctly., or reactive services where you only log problems and we attend.
• Our expert staff will get your IT management costs under control quickly, and then keep them running smoothly.

VOIP

• VOIP has been proven to be cheaper than traditional PBX system.
• We offer VOIP PBX solutions to bring outgoing call costs down and eliminate inter-branch call costs.
• You can host your own conference rooms and even have a “virtual receptionist” to direct calls.
• We work with multiple providers to ensure that your customers will always have a way to contact you.