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Available Services

Managed IT Services

Are you drowning in IT issues while trying to grow your business? SMEs like yours are turning to Managed IT Services after experiencing the frustration of unreliable DIY solutions and unresponsive support from previous providers. FCA delivers seamless, integrated services including responsive help desk support, 24/7 monitoring, and comprehensive disaster recovery that work together flawlessly. We eliminate the technology headaches that keep you up at night, so you can finally focus on what you do best - running your business. No more cobbling together systems that don't talk to each other or waiting endlessly for technical support.

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Unlike stretched in-house IT teams or one-size-fits-all providers that have failed you before, FCA offers the specialised expertise that ensures your systems not only run smoothly but integrate seamlessly with each other. Our clients tell us that after years of 'putting out IT fires' and dealing with systems that don't communicate, they finally have technology that just works, with support that actually responds. We don't just fix problems - we prevent them before they impact your business.

Device & Systems Monitoring

Monitoring IT systems (including devices) are just as important as the IT systems and devices itself. Our advanced monitoring services allows for proactive response, data security and data gathering and the overall good health of a IT system. These services enable proactive- and automated fixing of problems which lead to more stable,compliant and reliable IT systems.

Network Performance Monitoring

Our network performance monitoring services enable visualising, monitoring, optimising, troubleshooting and reporting on the health and availability of your network as experienced by your users. We help you pinpoint the location of a communication problem - or sometimes prove that the network is not at fault. The services also help you identify, locate, and solve issues before they start affecting users

IT service / help desk

When a technical issue flares up with a device or piece of software, it’s the IT help service that everyone calls to. But you’ll find much more than technical experts walking you through the process of fixing your IT problems with our helpdesk service.  Our IT help desk services make it easy for people to get the support they need, so that businesses can inherently be more customer-centric. It also helps agents solve issues quickly, reduces downtime, and boosts productivity.

Staffing & Management

Our staffing management consists of the processes, tactics, and strategies that are needed to identify, recruit, and retain employees for the benefit of both the organisation and staff. This includes everything from sourcing candidates, recruiting talent, onboarding new hires, and retaining employees.

Business Continuity

Business continuity is about having a plan to deal with difficult situations, so your organisation can continue to function with as little disruption as possible. Our business continuity services keep essential functions up and running during a disaster and enable recovery with as little downtime as possible. The business continuity service plans considers various unpredictable events, such as natural disasters, fires, disease outbreaks, cyberattacks and other external threats.

Backup & Disaster Recovery

Without a data backup and disaster recovery plan, you may be unable to retrieve the data that was lost. Your ability to retrieve data greatly relies on the actions you've taken to fortify that data for retrieval and then test that the retrieval of the data produced the desired results.  We offer advanced backup and disaster recovery services.

Unified Communications

We provide services that combine multiple business communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing for cohesive and effective communication both within as well as external to the business. These services can include control, management and integration of these channels - allowing your staff to leverage modern communication technologies with ease!

Contact

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